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Leenolia R.

 

SUMMARY OF QUALIFICATION:

  • Over 5 years of experience in office management, customer service and administrative support. 

  • Solid leadership, team-building and project management capabilities

  • Ability to communicate effectively with diverse populations verbally and in writing

  • Effective trouble shooter; can be counted on to get the job done

  • Excellence at follow-up and detail: extremely dependable 

 

 

EDUCATION:

MBA with a concentration in Project Management 

Dallas Baptist University, Dallas Texas

December - Present

 

Bachelor of Arts Social Work GPA 3.64

University of Mary Hardin-Baylor, Belton Texas 

Graduation: May 2018

 

PROFESSIONAL EXPERIENCE: 

 

Customer Relations

  • Serve as a centralized point of contact as it relates to the coordination of special events, meetings, projects etc. 

  • Communicate with customers to gather information, assess specific needs, and implement service plans as it relates to their individualized goals and desires

  • Coordinate multiple tasks, as it relates to my specific caseload, by utilizing a variety of resources including state, private, and community vendors 

 

Human Services 

  • Maintain organized confidential records to track client progress in compliance with HIPPA regulations 

  • Utilization of personal experiences, honed skills, & training to effectively assist and inspire the lives of the program participants and employees. 

  • Assist with clerical duties (greet guests, answering phone, input data, answer questions, etc.)

 

Interpersonal Relations                   

  • Assist executives with personal and office organization by coordinating multiple calendars, managing office inventory, mail distribution, meeting preparation and personal project management 

  • Served as liaison between external/internal personnel, providing information packets and off site registration

  • Analyzed problems and determined appropriate solutions within a framework of general policies and procedures

  • Develop then facilitate workshops to develop leadership, self-discipline, & communicative competence, as well as assist with academic and career readiness

  • Nurture and create a lasting relationships with the children and the family as a whole 

 

 

 

EMPLOYMENT HISTORY

 

Call Center Representative  June 2020 – Present

Milliman Benefits Services Dallas, Texas 

 

Event Coordinator October 2018 – March 2020 

SMU in Taos Dallas, Texas 

 

Program Coordinator  May 2016- August 2019

TRIO Programs Southern Methodist University Dallas, Texas

 

Bachelor’s Level Social Work Intern          Jan. 2017- May 2018

Healthy Homes Program Harker Heights, Texas 

 

Private Child Care       August 2015- October 2017

Individual Families Bell County  

 

Student Supervisor          May 2014 – Dec. 2017

University of Mary Hardin-Baylor Belton, Texas 

 

 

MBA COMPLETED COURSES 

 

Foundations of Finance FINA 51.521- Completed A

 

Quantitative Analysis/Managers MANA 6302 - Completed A-

 

Creative Prob.Solvg/Mrkt Decsn MRKT 6301- In Progress

 

Management Information Systems MISM 6314- In progress